Privacy Policy

* Privacy policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information.

The following information is provided by Suigeneris to enable our online visitors to be fully informed of our Privacy Policies. By visiting, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If you are under 16, we require that you inform a parent or guardian about Suigeneris’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Suigeneris. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Suigeneris is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

* What personal information do we collect from you & how?

XXX collects personal information in several ways when you place an order or register for a service offered by XXX. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address and shipping address(es) so that we can process and fulfill your order. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Any information we collect from will not be sold, exchanged, or otherwise disclosed to anyone. To access, update, or change your personal information, login into your XXX account and modify your information.

* What about cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

* How this information may be used, including anyone it might be shared with

Suigeneris may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

* How you can access & if necessary change your personal information

If for any reason you are concerned that the personal information held by Suigeneris is not correct, please visit the website and after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, Suigeneris , may access your personal data from the website using your password and User ID. Information may be changed online within Account Details, Address Book, and My Email Preferences.

* safeguarding your personally identifiable information

We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use.

* Your payment options

Credit Card
We accept Visa, MasterCard and Visa Electron. Payment is only debited from your card at time of dispatch. Your transactions are safely and securely processed by Paypal. Credit card details are not being stored on our servers, making your payment 100% secure.

PayPal is an online payment service that allows you to send money online with an email address. Once you sign up for an account, you can use PayPal to send money from a credit card or your bank account. All your financial information is securely stored and encrypted on the Paypal servers.

* Duties & taxes

By default, prices include 21% VAT until you proceed to purchase your order. This VAT applies to orders dispatched within EU destinations excluding the Canary Islands, Ceuta and Melilla. For all other countries VAT doesn’t apply and will be automatically deducted during checkout.

Before proceeding to checkout, you have the option to calculate shipping costs according to your shipping destination. When you update the total, shipping costs will be automatically added to your final price and VAT removed if you ship to a destination outside of the EU.

Please note that depending on the country you are shipping to, extra import duties, customs and local sales taxes may apply. These charges are beyond our control and we are unable to accept any responsibility for these.

* Your shipping options

All orders are sent by MRW. Please make sure that the shipping address is correct, as we are unable to redirect orders once they are on their way to you. All orders are dispatched twice a week on Wednesday and Friday and can take up to 8 days. Please note this can take longer during busy periods such as Christmas or Easter. Please find below details of our shipping options. Deliveries may require a signature on delivery, consequently it is not possible to ship to PO Box Addresses.

- Flat rate 35 Euros
- Free delivery for Suigeneris Non Binary Essence discovery set

- Flat rate 19 Euros
- Free delivery for Suigeneris Non Binary Essence discovery set
Customs or handling charges that may be levied in any other destination country are beyond our control and we are unable to accept any responsibility for these.